Welcome to the Cabin! I'm really glad you're here and I hope we can create a sense of understanding by providing info on the store policies. 

Q: I've made an order. What now?

A: Your order will be processed. Anywhere from 3-10 days is typical for processing time. When the order ships, you should receive a shipping notification (with tracking details) via e-mail or text.

Q: How do I cancel or edit an order?

A: Email support@cabin7originals.com immediately with your order number and request for cancellation. Sometimes, we fulfill orders quickly, so cancellation and edits must be requested within 24 hours to guarantee a full refund. 

Q: I have only received part of my order. Where is the rest?

A: Most items are individually packaged to prevent them from being damaged in transit. The other items you ordered should arrive within the same week your first one(s) arrived. If not, reach out to support@cabin7originals.com and we can assess from there.

Q: I received a damaged product. What do I do?

A: You are eligible for a replacement product. 

  • FOR APPAREL: go to Cabin 7 Homepage > Help > Damage Claims, or click here. Be sure to select "STORE CREDIT" when given the option. That's how you'll be able to get a replacement. After completing the form, you will be emailed with a request for photo evidence.
  • FOR ALL OTHER ITEMS: send an email to support@cabin7originals.com with your message and photo evidence.

Q: What is the policy regarding refunds?

A: Refunds can granted if the product is somehow damaged prior to arriving in the customer's custody. Photo evidence must be provided to prove a damage claim. You may also request a replacement item instead of a refund.

  • Refunds are not provided if the customer simply does not like the product.
  • Refunds are not provided if the package is lost due to the customer providing the wrong mailing address. If you input the wrong address, contact Cabin 7 immediately to have it changed to the correct one.

 Q: What is the policy regarding exchanges?

A: There is only one acceptable reason for exchanges: if you receive the wrong product. If you somehow end up with something different from what you ordered, you can be sent a replacement order upon providing photo evidence and sending back the product you received. To process an exchange request:

  • FOR APPAREL: go to Cabin 7 Homepage > Help > Exchanges, or click here. Be sure to select "EXCHANGE" when given the option.
  • FOR ALL OTHER ITEMS: send an email to support@cabin7originals.com with your message and photo evidence.

Each product is made specifically to order. It is the responsibility of the customer to ensure the selected product is the correct size and color before an order is placed.

Q: What is the policy regarding lost packages?

A: It is the responsibility of the customer to understand their local postal service's policies and procedures regarding package delivery. The customer is expected to communicate with their local postal service in an attempt to retrieve any lost packages.

If the tracking information says the package was delivered to the address, we do not refund or replace the item as we have no proof it's actually lost. However, if the package's tracking information indicates the package has been lost at the hands of the postal service, a replacement package may be sent out. 

Q: Where can I find sizing information for apparel (t-shirts, hoodies, etc)?

A: First things first: the products tend to fit true to size. You should order whatever size you normally wear for similar items from other brands. 

Each product has a photo of the sizing chart included on its product page. Be sure to reference this chart to ensure you order the perfect size. I know these charts are kinda confusing - I don't make them - but the best advice is to size up if you're worried about an item being too small. It's always better to have too much room than not enough, right?

Q: Does Cabin 7 ship internationally?

A: Yes! International shipping charges will apply.

Q: Where can I find out about deals, discounts, restocks, and more?

A: The best place to stay up-to-date on Cabin 7 news is Instagram (@cabin7originals). Cabin 7 also has a Twitter page (@cabin7originals) and a Facebook page (Cabin 7 Originals) if you want to be in the loop on multiple platforms. 

Q: I have a question that did not get answered here! What now?

A: Please send an e-mail to support@cabin7originals.com with your name, order number, and message. If you haven't yet made an order, you can get in contact with us easily by using the Facebook Messenger feature on the bottom right of the website. It is typical to receive a reply within 24 hours no matter how you reach out.