Online Store FAQ
Welcome to the Cabin! I'm really glad you're here and I hope we can create a sense of understanding by letting you know the information below.
Q: I've made an order. What now?
A: Your order will be processed. 1-2 weeks is typical for processing time. When the order ships, you will receive a shipping notification (with tracking details) via e-mail or text.
Q: How do I cancel an order?
A: Email firstname.lastname@example.org immediately with your order number and request for cancellation. Must be done within 24 hours to guarantee a full refund.
Q: I have only received part of my order. Where is the rest?
A: Most items are individually packaged to prevent them from being damaged in transit. The other items you ordered should arrive within the same week your first one(s) arrived. If not, reach out to me and we can assess from there.
Q: What is the policy regarding refunds?
A: Refunds are granted if the product is somehow damaged prior to arriving in the customer's custody. Photo evidence must be provided to prove a damage claim.
Refunds are not provided if the customer simply does not like the product. Refunds are not provided if the package is lost due to the customer providing the wrong mailing address. If you input the wrong address, contact Cabin 7 immediately (within 3 hours) to have it changed to the correct one.
Q: What is the policy regarding exchanges?
A: No exchanges. Each product is made specifically to order. It is the responsibility of the customer to ensure the selected product is the correct size and color before an order is placed. If you somehow end up with the wrong product, you will be sent a replacement order upon providing photo evidence.
Q: What is the policy regarding lost packages?
A: It is the responsibility of the customer to understand their local postal service's policies and procedures regarding package delivery. The customer is expected to communicate with their local postal service in an attempt to retrieve any lost packages. However, if the package's tracking information indicates the package has been truly lost at the hands of the postal service, a replacement package may be sent out.
Q: Where can I find sizing information for apparel (t-shirts, hoodies, etc)?
A: Each product has a photo of the sizing chart included on its product page. Be sure to reference this chart to ensure you order the perfect size. All products do not follow the same size guide!
Q: Does Cabin 7 ship internationally?
Q: Where can I find out about deals and discounts?
A: The best place to stay up-to-date on Cabin 7 news is Instagram (@cabin7originals). Cabin 7 also has a Twitter page (@cabin7originals) and a Facebook page (Cabin 7 Originals) if you want to be in the loop on multiple platforms.
Q: What's the best way to contact Cabin 7 about an order I made or received?
A: Please send an e-mail to email@example.com with your name, order number, and whatever message you may have concerning your order. It is typical to receive a reply within 24 hours.