Store Policy FAQ
Welcome to the Cabin! I'm really glad you're here. 😇
Q: I've made an order. What now?
A: Your order will be processed. Anywhere from 2-10 days is typical for processing time. That's a pretty wide range, I know! Everything is made to order, and different items take different time to make and package. You can DM me on Instagram (@cabin7originals) with your order info for a time estimate. When the order ships, you should receive a shipping notification with tracking details via e-mail or text.
Note: "2 day shipping" means the order should take 2 days to arrive AFTER it ships.
Q: How do I cancel or edit an order?
A: Email firstname.lastname@example.org immediately with your order number and request for cancellation. Sometimes, we fulfill orders quickly, so cancellation and edits must be requested within 24 hours to guarantee a full refund.
If you input the wrong shipping address, contact email@example.com ASAP to have it changed to the correct one. Due to some orders being processed quickly, this is not a guarantee we can change the address.
Q: I have only received part of my order. Where is the rest?
A: Many items are individually packaged to prevent them from being damaged in transit. The other items you ordered should arrive within the same week your first one(s) arrived. If not, reach out to firstname.lastname@example.org and we can assess from there.
Q: I received a damaged product. What do I do?
A: Sometimes, sh*t happens in transit, but don't worry. You're eligible for a replacement product. Send an email to email@example.com with your name, order number, and photo evidence of the damaged item.
NOTE: There is a 14 day window (from the day the item was delivered) in which you may request a refund or replacement for a damaged item.
Q: What is the policy regarding refunds & replacements?
A: Refunds, store credit, and replacements can be granted if:
- The product is damaged prior to arriving in the customer's custody. Photo evidence must be provided to prove a damage claim, as stated above.
- The customer receives the wrong item.
- The tracking info shows the package was lost in transit.
- All apparel items in new condition may be returned for a refund, store credit, or exchange within 30 days.
- All non-apparel items can be returned for a refund to your original payment method if you purchase Seel Return Assurance.
If the customer didn't purchase package insurance at checkout, refunds or replacements cannot be granted if:
- The tracking info indicates the package was delivered but the customer claims to not have it.
- Refunds are not provided if the package is lost due to the customer providing the wrong mailing address.
- Non-apparel items are final sale unless you purchase Seel Return Assurance.
NOTE: Some damaged products will be requested to be returned to us so we can figure out what went wrong. This will be hassle free - you'll get a prepaid shipping label to return the item. We will remedy this issue by providing a refund, a new item, or a code for store credit. Your choice!
Q: What is the policy regarding returns?
A: This is a two-parter.
For APPAREL ITEMS:
Email firstname.lastname@example.org with your reason why you want an exchange and we'll handle it from there.
For NON-APPAREL ITEMS:
If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.
Q: What is the policy regarding exchanges?
A: If you accidentally order the wrong item and would like to make an exchange, we can do that for apparel only. Customer is responsible for return & reshipment shipping fees. Email email@example.com for more details on how that process works!
Q: Is there a deadline on requesting a return, refund, or exchange?
A: Yes, once the package is marked delivered, you have 30 days to request a refund, return, or exchange.
Q: What is the policy regarding lost or stolen packages?
A: First note: it is the responsibility of the customer to understand their local postal service's policies and procedures regarding package delivery. The customer is expected to communicate with their local postal service and neighbors in an attempt to retrieve any lost packages.
If you purchased Friendly package protection at checkout, check your email for the message they sent when you made the order. They'll walk you through the claims process.
If you did not purchase Friendly package protection at checkout, and the pakage was marked delivered, we cannot refund or replace the item as we have no proof it's actually lost and the postal service won't provide an insurance payout. However, if the package's tracking information indicates the package has been lost at the hands of the postal service, a replacement package or refund may be applicable. Email firstname.lastname@example.org with the details.
Q: Where can I find sizing information for apparel (t-shirts, hoodies, etc)?
A: First things first: the products tend to fit true to size. You should order whatever size you normally wear for similar items from other brands.
Each product has a photo of the sizing chart included on its product page. Be sure to reference this chart to ensure you order the perfect size. I know these charts are kinda confusing - I don't make them - but the best advice is to size up if you're worried about an item being too small. It's always better to have too much room than not enough, right?
If your Cabin 7 apparel item doesn't fit quite right, you can make an exchange. Email email@example.com for more info regarding how that works.
Q: Does Cabin 7 ship internationally?
A: Yes! International shipping charges will apply.
Important note with international orders: it is the responsibility of the customer to pay any customs charges/brokerage fees.
Q: Where can I find out about deals, discounts, restocks, and more?
A: I've got lots of channels you can follow!
IG, Twitter, Tiktok: @cabin7originals
Facebook, Pinterest: Cabin 7 Originals
I've also got a VIP text list you can join by clicking the green banner at the top of the homepage :)
Q: I have a question that did not get answered here! What now?
A: Please send an e-mail to firstname.lastname@example.org with your name, order number, and message. If you're on Instagram, you can also DM me there! It is typical to receive a reply within 24 hours no matter how you reach out.